Hey Team,
At BaseLine Sports Shop, we know that when you order baseball or softball equipment, you’re not just buying gear—you’re preparing for practice, gearing up for the big game, or upgrading your training facilities. That’s why we’ve streamlined our delivery process to get your equipment to you as quickly and reliably as possible, whether you’re in Jacksonville or Johannesburg.
• Order Processing: 1-2 business days
• Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
• Free Shipping: 15-25 business days via EMS (orders over $50)
• Global Reach: We ship worldwide (excluding Asia and select remote regions)
📦 OUR SHIPPING OPTIONS
Option 1 Standard Shipping: Fast & Trackable
For players and coaches who need their gear quickly, we recommend our Standard Shipping option. We partner with premium carriers DHL and FedEx to ensure your batting cages, ball buckets, or wrist guards arrive safely and on time.
- Cost: $12.95 flat rate
- Delivery Time: 10-15 business days after processing
- Best for: Equipment you need soon—like replacement parts, training baseballs, or new apparel before the season starts.
Option 2 Free Shipping: Economical & Trusted
For larger orders (like complete batting cage frames, multiple ball bags, or team purchases), take advantage of our Free Shipping option. We use EMS for dependable delivery without the cost.
- Cost: FREE on orders over $50
- Delivery Time: 15-25 business days after processing
- Best for: Bulk purchases, non-urgent gear, or when you’re looking to save every dollar for more equipment!
🌎 WHERE WE SHIP
We’re proud to serve baseball and softball enthusiasts across the globe! However, due to logistical constraints, we currently cannot ship to Asia or a few select remote regions. If you have questions about your location, just reach out to us at [email protected].
⏰ WHAT TO EXPECT AFTER YOU ORDER
- Order Confirmation: You’ll receive an email confirmation immediately after your order is placed.
- Processing (1-2 days): Our team carefully picks, packs, and prepares your gear for shipment. We ensure every item—from chest protectors to pitching rubbers—meets our quality standards before it leaves our warehouse.
- Shipping Notification: Once your order ships, we’ll send a tracking number so you can follow your gear’s journey right to your door.
- Delivery: Depending on your chosen method, your package will arrive within the estimated timeframe. Signature may be required for certain shipments.
🔄 EASY RETURNS
Not completely satisfied? We get it—sometimes gear doesn’t fit or match expectations. That’s why we offer a 15-day return policy from the date you receive your items. Just contact our support team to initiate a return. Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.