At BaseLine Sports Shop, we’re dedicated to providing high-quality baseball and softball equipment, apparel, and training gear to players and enthusiasts worldwide. We want your shopping experience to be as smooth as a well-executed double play, which is why we’ve created this comprehensive guide to our shipping and returns policies.
Shipping Information
We process all orders within 1-2 business days of payment confirmation. Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey to your doorstep.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Please note: We ship globally but currently cannot deliver to some Asian countries and remote regions. Delivery times may vary during holiday seasons or due to circumstances beyond our control.
Returns & Exchanges Policy
We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange process.
Return Timeframe
We accept returns and exchanges for most items within 15 days of you receiving your order.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on:
- Worn apparel (including Belts and Caps)
- Protective gear (Chest-Protectors and Arm-Wrist-Guards) that show signs of use
Exceptions are made if these items are defective. All returned items must be in their original, unworn, and saleable condition with all original tags and packaging intact.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Team: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange.
- Wait for Instructions: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not send anything back without an RMA number.
- Ship the Item(s): Carefully package the item(s) in their original packaging. Include a copy of your order confirmation or a note with your RMA number and order number. Ship the package to the address provided in your instructions.
- Processing: Once we receive and inspect your return, we will process your exchange or refund within 3-5 business days.
Return Shipping Costs
- If the return is due to our error (wrong item shipped) or a defective product, we will provide a prepaid return shipping label.
- If the return is for any other reason (change of mind, size exchange, etc.), the customer is responsible for return shipping costs.
Refund Timelines & Methods
Refunds will be issued to the original payment method used during purchase. Please note that original shipping fees are non-refundable for returns based on change of mind or size exchanges.
| Payment Method | Processing Time | Additional Information |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) |
3-5 business days after we receive your return | Please allow 5-10 additional business days for the refund to appear on your statement, depending on your bank’s processing time. |
| PayPal | 3-5 business days after we receive your return | Typically appears in your PayPal account shortly after processing. |
Email Request Template
Copy and paste the template below to send your return/exchange request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello BaseLine Sports Shop Team,
I would like to request a [return / exchange] for my recent order.
Order Number: #[Insert Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to be returned/exchanged: [Product Name and SKU if available]
Reason for return/exchange: [Please provide details]
I have read and understood the Returns & Exchanges policy.
Thank you,
[Your Name]Questions? We’re Here to Help!
If you have any questions about our shipping or returns process, don’t hesitate to reach out to our friendly customer support team.
Email: [email protected]
Address: 2081 Arrowood Drive, Jacksonville, US 32044
Thank you for choosing BaseLine Sports Shop for all your baseball and softball needs. We appreciate your business and are committed to ensuring your complete satisfaction!